Payment Method

RESIDENTIAL CUSTOMERS : We use primarily electronic payment methods for recurring services like lawn mows. We also accept paper check deposits and and payments for larger 1x landscaping services. Credit card payments for larger 1x services have a 3% fee added. E-check and ACH payments have no fee. Paper checks have no fee.

We can accept payments through our payment portal on our website. Please click on the PAYMENTS link located at the top of most pages. We can accept all credit cards, debit cards, and checks via E-check / ACH via the payment portal. We accept paper checks only when sent, recieved, and cashed in advance of the service. If a valid payment method is not in place in your online account, you must pre pay for all services via paper check before services are rendered. We do not offer post pay services unless a customer has a signed annual maintenanace contract in place and the 1st months deposit is paid.

IN SUMMARY :

All services require a payment method on file or a pre-payment deposit of some kind.

Annual contract customers satisfy this requirement via a signed annal maintenance agreement and their 1st months payment paid.

We do not offer credit terms of any kind.

We do not offer refunds of any kind for completed work.

Credit card payments incurr a 3% fee

(Recurring mow services under $100 have this fee waived and as such have no credit card fee up to $100 )

E check and Ach payments have no fee

Paper checks have no fee.

You can mail your paper checks to:

DEPOT LAWNCARE

PO BOX 41768

NASHVILLE , TN 37204

Or the paper check can be dropped off at our office :

2929 ELIZABETH ST.

NASHVILLE, TN 37211

Future + Recurreing Payments - After your account is setup within our system, we will process the LAST METHOD OF PAYMENT on file to settle your balances unless we are otherwise informed. We attempt to process payments the day after the service date. In particularly busy periods the processing of payments may be delayed a few days.

COMMERICAL CUSTOMERS :

WE DO NOT OFFER CREDIT TO OUR CUSTOMERS AT ANY TIME.

ALL BILLS ARE DUE ON THE 1ST OF THE MONTH AFTER SERVICES ARE RENDERED.

WE DO NOT MAIL OUT PAPER BILLS AT ANY TIME.

WE OFFER YOUR RECORDS VIA OUR ONLINE PAYMENT PORTAL FOR YOUR REVIEW, DOWNLOAD, AND PRINTING DURING THE MONTH.

https://www.depotlawncare.com/payments

( PLEASE REQUEST YOUR LOGIN INFO IF YOU DO NOT HAVE IT )

YOUR BILLS ARE DUE AND PAYABLE ON THE 1ST OF THE MONTH.

WE WILL EMAIL INVOICES AND STATEMENTS AFTER THE 10TH - 30TH.

WE ALWAYS INVOICE AFTER THE DUE DATE, NOT BEFORE.

WE DO NOT PROVIDE CREDIT TERMS.

BILLS ARE DUE AND PAYABLE VIA AUTOMATIC PAYMENT METHOD ON FILE ON THE 1ST OF THE MONTH.

10% LATE FEE ASSESSED ON THE 10TH OF THE MONTH

SUBSEQENT LATE FEES OF 10% ACCRUE EVERY 10 DAYS AFTERWARD UNTIL PAYMENT IS MADE ON THE UNPAID BALANCE.

IF AUTOMATIC PAYMENT METHOD IS ON FILE, AND WE DO NOT DRAFT A PAYMENT, NO LATE FEE WILL BE GENERATED.

ALL INVOICES ARE AVAILABLE TO THE CUSTOMER VIA THE PAYMENT PORTAL AT ANY TIME.

IF YOU HAVE BEEN CHARGED, OR IF YOU SEE A CHARGE ON YOUR AUTOMATIC PAYMENT METHOD,

THERE WILL BE A MATCHING INVOICE IN YOUR PAYMENT PORTAL.

WE WILL SEND OUT A MONTHLY STATEMENT BEFORE THE 30TH, BUT THIS DOES NOT DELAY THE DUE DATE,

OR THE COLLECITON DATE OF THE 1ST OF THE MONTH.

PLEASE BE PATIENT WITH US IF WE ARE BEHIND IN SENDING OUT YOUR STATEMENT.

PLEASE EMAIL US IF YOU ARE IN NEED OF YOUR STATEMENT AND HAVE NOT RECIEVED ONE.

ALL BILLS WILL BE AUTODRAFTED AFTER THE 1ST OF THE MONTH, FOR THE PREVIOUS MONTHS SERVICES THAT ARE ALREADY COMPLETED.

ALL CHARGES FOR WORK THAT WAS NOT COMPLETED, OR CHARGES THAT WERE MADE IN ERROR ARE 100% REFUNDABLE.

NO CHARGES ARE FINAL, IF A CHARGE NEEDS REVIEW, OR IF THERE ARE QUESTIONS, AND IT IS DEMONSTRATED THAT AN ERROR HAS BEEN MADE,

WE WILL HAPPILY REFUND THOSE CHARGES.

IF YOU HAVE ANY QUESTIONS ABOUT OUR BILLING POLICIES, PLEASE ASK US, WE ARE HERE TO HELP.

THANK YOU :)